Privacy Policy
Tier One Advisory Pty Ltd | ABN 50 165 003 896 | www.tieroneadvisory.com.au
Last updated: 12 November 2026
1. About This Policy
Tier One Advisory Pty Ltd (“Tier One Advisory”, “we”, “us” or “our”) is committed to protecting personal information entrusted to us. This policy explains how we collect, use, hold and disclose personal information through our website and professional advisory services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent applicable to our business.
2. Personal Information We Collect
Depending on the engagement, we may collect names, positions, contact details, business ownership and management information, financial and commercial information, employment and organisational information, correspondence and other information reasonably needed to deliver our services. We may receive information about directors, shareholders, employees, contractors and other people associated with clients. Sensitive information is collected only where necessary and permitted by law.
3. How We Collect Information
We collect information directly through enquiries, emails, calls, meetings and engagements; from client-provided records and authorised representatives; and, where appropriate, from public registers, referrals and other lawful sources. Where practical, we collect personal information directly from the individual. You may deal with us anonymously where lawful and practical, although some services require identification.
4. How We Use Personal Information
We use personal information to respond to enquiries; deliver business advisory, CFO, financial management, strategic planning, governance and consulting services; conduct financial analysis and corporate transactions; prepare reports and recommendations; administer engagements and billing; comply with legal obligations; maintain records; and communicate relevant service information. Other uses or disclosures occur only with consent or as permitted or required by law.
5. Confidentiality of Client Information
Client financial, operational, commercial and personal information is treated as confidential. Access is limited to those who reasonably require it for authorised purposes. We do not disclose confidential client information to unrelated parties without appropriate authority except where permitted or required by law. Engagement agreements may impose additional confidentiality obligations.
6. Disclosure of Personal Information
Where reasonably necessary, we may disclose information to professional advisers, authorised transaction parties, financial institutions, contractors, IT and cloud service providers, and regulators or government agencies where required by law. We take reasonable steps to assess relevant confidentiality and security arrangements. We do not sell, rent or trade personal information to third parties for their own marketing.
7. Website Information and Cookies
Our website hosting and security infrastructure may process limited technical information, including IP addresses, browser details and server logs, for website operation, maintenance and security. From time to time, we may use website analytics tools and cookies to understand how visitors use our website, assess website performance and improve our services. These tools may collect information such as pages visited, visit duration, device and browser type, and approximate location. Where analytics tools are used, we will take reasonable steps to configure them appropriately and provide any notices or choices required by applicable law. Visitors can generally manage cookies through their browser settings. We do not use website information for behavioural advertising or marketing profiling unless we update this Policy to explain that practice.
8. Marketing Communications
We may send relevant business information or service updates in accordance with applicable Australian law, including the Spam Act 2003 (Cth). Recipients may opt out of marketing communications at any time. Essential engagement-related communications may continue.
9. Cloud Storage and Overseas Disclosure
We use Microsoft 365 for email, collaboration and document management, Dropbox for document management, and CloudAlly for cloud backup and recovery. Information handled by these providers may be stored, processed or accessed in Australia or overseas. We have not verified all storage and processing locations and therefore do not represent that information remains exclusively in Australia. Where overseas disclosures occur, we take reasonable steps consistent with applicable Australian privacy requirements, including assessing provider security and contractual arrangements where appropriate.
10. Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)
Where AML/CTF obligations apply, we may collect and verify client identity and due diligence information, including legal names, dates of birth, addresses, identification documents, company and trust details, directors, beneficial owners, source of funds or wealth, and the nature and purpose of transactions or relationships. Verification may involve independent documents, government registers or authorised service providers. Where required by law, we may undertake ongoing due diligence, retain records and report matters to AUSTRAC or other authorities. Legal restrictions may prevent us from disclosing certain reports or investigations. Such information is handled in accordance with applicable AML/CTF, privacy and confidentiality requirements. This section does not imply that all services we provide are designated services or that every client is subject to these procedures.
11. Data Security
We take reasonable steps to protect information against misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include secure electronic systems, passwords, access controls, restricted permissions, backup arrangements and appropriate disposal procedures. No electronic system can be guaranteed completely secure.
12. Data Retention
We retain information for as long as reasonably necessary for service delivery, business records and legal or regulatory requirements, including any applicable AML/CTF retention obligations. When no longer required, we take reasonable steps to destroy or de-identify it, subject to lawful retention requirements.
13. Access and Correction
You may request access to personal information we hold about you or request correction of inaccurate, incomplete, outdated or misleading information. We may verify identity before responding. We respond within a reasonable period, subject to any lawful exceptions, and explain refusals where appropriate.
14. Privacy Complaints
Please contact us if you have concerns about our handling of personal information. We will review complaints and endeavour to resolve them promptly and fairly. If dissatisfied and the matter is within its jurisdiction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.
15. Contact Us
Tier One Advisory Pty Ltd
Website: www.tieroneadvisory.com.au
Privacy enquiries: Please use the contact details published on our website.
Email: hello@tieroneadvisory.com.au
Telephone: 0418 481 681
Postal Address: PO Box 3125, North Parramatta NSW 1750
16. Changes to This Policy
We may amend this policy as our services, practices, technology or legal requirements change.